As you navigate your academic journey, we understand that various challenges may arise. Whether it is related to your studies, finances, mental well-being, social safety, legal matters, or other aspects of student life: we have got you covered.
Here is a guide to the support services available to you. Feel free to explore these resources to make the most of your university experience. We are here to support you every step of the way!
Study-related issues
Study planning, academic progress, academic support
FPN Service Desk: Your go-to for questions related to your FPN study programme.
FPN Academic Advisers: Offering advice on study planning, academic progress, and more.
Disability support: Tailored assistance for students with disabilities or chronic illnesses.
UM Student Desk: For administrative matters such as application, tuition fees, admission.
Financial problems
Student finance, financial support
UM Student deans: Assistance with questions about financial support, tuition fees, and student finance.
Financial support: Explanation of various funds and financial support options within UM.
Mental well-being
Stress, anxiety, depression
FPN Academic Advisers: Providing support for psychological and motivational issues.
UM Student psychologists: Personal support for stress, anxiety, depression, and more.
The InnBetween (Student Chaplaincy): Offering spiritual care and psychological support.
Student wellbeing: Overview of initiatives/programmes/plans concerning wellbeing.
Resources & Inspiration: Webpage with resources on various health and well-being topics.
Legal matters
Conflicts related to study regulations; filing an objection/appeal/complaint
FPN Board of Examiners: Addressing requests and questions concerning the Education & Examination Regulations (EER) and the Rules & Regulations (R&R).
UM Student deans: Providing information and advice on your legal position as a student.
Complaints Service Point: Filing objections, appeals, and complaints. Please note: once you file an objection, appeal or complaint, you start an official legal procedure with set deadlines and required documents of proof.
Social safety and discrimination
Sexual intimidation, aggression/violence, bullying, discrimination, unfair treatment
Social Safety Team: Report incidents and discuss your options (confidential advisor/ombuds officer).
Complaint Service Point: Formal reporting of undesirable behaviour.
Other support
Career opportunities, housing
UM Career Services: Support for career preparation and connecting students with potential employers.
IT Support: Overview of all ICT services, manuals and reporting IT issues.
Maastricht Housing: The official housing agency for UM students.
Huurteam Zuid-Limburg: For issues related to your home rental or landlord.
International students
Services especially for international students living in MaastrichtInternational Student Helpdesk: Aid with translations, contacting Dutch institutions, and navigating administrative processes.
Visa Office: Assistance with residence permit issues and study progress requirements.
My Maastricht: A comprehensive information platform covering health, transportation, housing, finances, events, sports, and more.